Refund policy

Return & Refund Policy

At Ghousia Lace, we are committed to providing premium quality lace and fabric products to our customers across Pakistan. Due to the delicate and cut-to-order nature of fabric items, please review our policy carefully before placing an order.

1. Returns Eligibility

We only accept returns under the following circumstances:

You received the wrong item
The product is damaged upon arrival
The product has a clear manufacturing defect

To qualify for a return:

The item must be unused and unwashed
The fabric or lace must not be cut, altered, or stitched
The item must be in its original condition and packaging
A return request must be made within 48 hours of delivery

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Cut fabric or lace
Customized or special-order items
Sale or discounted items
Clearance stock
Products returned without prior approval

Please note that slight color variations may occur due to lighting and screen differences. Minor measurement differences (±1 inch) are not considered defects.

3. How to Request a Return

To initiate a return, please get in touch with us within 48 hours of receiving your order.

Kindly provide:

Your order number
Clear pictures of the product
A brief explanation of the issue

You can contact us at:

Email: [support@ghousialace.com]
WhatsApp: [0318-7564269]
Website: www.ghousialace.com

Our team will review your request within 1–2 business days.

4. Refund Process

If your return is approved:

Refunds will be processed within 5–7 working days
Refunds will be issued via bank transfer, Easypaisa, JazzCash
Original shipping charges are non-refundable unless the mistake was on our part

5. Damaged Shipments

If your parcel appears damaged at the time of delivery:

Please inform the courier immediately
Record a clear video while opening the parcel

Claims for damaged items may not be accepted without proper video proof.

6. Order Cancellation

Orders may be canceled only before dispatch.
Once an order has been shipped, it cannot be canceled.

7. Contact Information

Ghousia Lace