1. What payment methods do you accept?
We accept Cash on Delivery (COD) and the payment methods available at checkout.

2. How much is shipping?
We charge a flat shipping fee of Rs. 300 across Pakistan.

3. How long does delivery take?
Orders are generally delivered within 2–4 business days in major cities and 3–7 business days in other areas.

4. Which courier do you use?
We use trusted courier services including TCS, Leopards Courier, M&P, Trax, and other reliable courier partners, depending on the destination.

5. Can I return or exchange my order?
Returns or exchanges may be accepted according to our Return & Exchange Policy. Products must meet the eligibility requirements stated in that policy.

6. Can I change or cancel my order?
Please contact us as soon as possible. Once an order has been processed or dispatched, changes or cancellation may not be possible.

7. How can I contact GHOUSIA LACE?
You can contact us through WhatsApp or email for assistance with your order or any other questions.